Whether it's a broken button, a previously unseen spot, or color fading, imperfect results are a problem. Damage that occurs during the dry cleaning process may stem from the failure of a component part to be dry cleanable or from the circumstances of use. Regardless, dry cleaning customers need to know who is responsible for damaged items and what recourse they have to remedy the situation. Managers and counter personnel are instructed that Good customers are worth almost anything to preserve. Re-cleaning will be done without question.

Many customers sometimes have difficulty realizing that a large manufacturer can make mistakes. They feel it is more likely that the small business, the dry cleaner, would be at fault. The customer also feels that since you had the garment last, you are at fault. It is our pleasure to go to the Large Retailer or Manufacture on your behalf.

In a perfect world, our customer service representatives would be able to solve all problems with the many means they have at their disposal.

DRYCLEANER RESPONSIBILITY

Occasionally, damage done in dry cleaning is the responsibility of the drycleaner and not the result of preexisting conditions or defects. In such cases, we settle the claim promptly and fairly, often using the Fair Claims Guide published by the International Fabricare Institute (IFI)

Pricing Policy

We have one price for womens and mens items.

The exception is Shirts and shirt Laudry. Mens business shirts are designed to be put on a Shirt machine with a Body. This body automatically presses the item. A WOMENS blouse will not fit on this machine.

The Federal Trade Commission (FTC) requires manufacturers to attach a permanent label to textile garments that provides directions for their care. According to the 1972 Care Label Rule and its 1984 amendment, manufactures and importers must list at least one method of safe care for a garment. The Rule covers all textile clothing except footwear, gloves, hats, suede and leather clothing, and household items, such as linens.

International Fabricare Institute, the premier trade association for garment care, utilized its research and testing expertise to gauge the effectiveness of home dry cleaning kits, and found that in general they do not provide complete removal of all types of stains. They also cannot remove ground-in soil. These products can freshen garments by removing odors and imparting a pleasant fragrance.

What do you get in a home dry cleaning kit?

Garments are freshened when they are placed inside the dryer with the cloth, which is activated by the heat of the dryer. Up to four garments can be placed in a bag (along with the dryer-activated cloth) when using one of these products. The stain removal solution (which is dispensed from a plastic bottle) is applied directly on the stain, while the user holds an absorbent pad underneath the stained fabric.

Consumers are instructed to apply the solution until the stain is no longer visible or until it is evident that the stain cannot be removed. For kits that employ only a dryer-activated cloth, consumers are advised to use the cloth to remove stains. All kits recommend removing stains before garments are placed in the dryer.

What can you expect?

In general, most of the products work well on freshening or removing odors such as smoke. Therefore, these products can be successfully used to freshen garments; for example, removing odors from sweaters after winter storage.

In terms of stain removal, IFI found that most of the products work well on water-based stains such as cola. Stains that are oil-based (ketchup, lipstick) presented more of a challenge for the home dry cleaning kits. In some cases, these products caused the stain to spread, which created a bigger stain. None of the products removed ground-in soils, which consumers typically see as "ring around the collar" or dirty cuffs.

Performance Factors	Home DC Kit	Professional dry cleaning
Removes odors
Removes wrinkles
Removes water-based stains (cola, wine, milk)
Removes oil-based stains (vegetable oil, shoe polish, butter)
Removes difficult stains (ball-point ink*, lipstick, makeup)
Cleans (removes dirt, body oils)
Restores creases and pleats
Imparts crisp, tailored appearance
*Ball-point ink stains may be set when initially treated with water-based stain removal solutions.

General Terms & Conditions

The Dry Cleaner & Laundry Spa ("TDCLS") provides dry cleaning, laundry, shoe and leather care services. We process your account in accordance with your Client Profile. The following Terms and Conditions are an integral part of your Client Profile and we will adhere to them. We also reserve the right to change these Terms and Conditions and our prices for the services upon notification to you.

Client Profile: The information contained in the Client Profile will only be used by ("TDCLS") in the regular course of providing services to you. We do not sell, or provide to third parties our client lists or any personal information in the Client Profile. We use Secure Sockets Layer (SSL) technology to encrypt it. Encryption provides a very secure means of protecting your information as it passes over the Web to our server. We carefully protect this information against unauthorized access and modification once it has been stored in our database. You may access and amend the information in your Client Profile at any time by calling the Concierge Team at 416-651-4417. The Client Profile enables us to better serve you by (1) processing your items in accordance with your preferences; (2) contacting you about garment problems; (3) mailing to you special promotional materials and (4) processing your credit cards.

Plastic Bags, Tote Boxes and other Protective Packaging: We will provide reusable garment and shoe bags, and other protective packaging and bag tags free of charge to our clients to ensure the highest level of quality care for your garments during transport. All reusable packaging remains the property of ("TDCLS") and must be returned to us if you are no longer a client. Should you choose to keep any reusable packaging item, we will charge you in accordance with our packaging price list, a copy of which is available on request.

Garment Identification and Inventory: We identifies each garment through our discreet Electronic Fabric Monitoring system to ensure each garment is cared for and returned to you as requested. To keep track of your items, we can also provide you with inventory sheets if you so desire. To the extent you choose to utilize inventory sheets, we will promptly notify you of any discrepancy. If you do not use an inventory sheet, the invoice, as completed by us, will constitute your complete order.

Garment Care: To protect your garments, we follow the Care Label Instructions on each item we process. To the extent you desire not to have the Care Label Instructions followed, a "Garment Release" is required and you assume all liability for the garment. If a Care Label is missing or has been removed from the garment, we will process the garment in accordance with guidelines for that type of garment established by the International FabriCare Institute. We accept no liability for garments that have missing or removed Care Labels.

Re-Cleaning: The system is set up to deliver meticulous care for all of your fabrics. If you are not happy with the service for any reason, we will re-launder your garments without charge or refund your money.

Personal Items: Please check all your garments for money, jewelry or other valuables. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles sent to us.

Payment: Full payment is due on completion of the service and will be charged to your credit card as detailed in your Client Profile. If the credit card on file with us is denied, we will assess a Twenty-Five Dollars ($25) processing charge to the balance of the bill.